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Legal notes


Information collected

Whenever you access Canada House’s Web site, information is automatically exchanged between your computer and our server. Canada House collects the following type of information


    • The domain name and IP address you used to access Canada House’s site
    • The type of browser and operating system you use
    • The date and time you accessed our site
    • The Web pages you visited and the amount of time you spent on each
    • The address of the site you used to access Canada House’s site, if any.

This information is gathered for statistical purposes and to identify unauthorized attempts to upload or change information, or otherwise cause damage. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected, and we do not use the information to create individual profiles.


Disclosure of personal information to a third party

Canada House will never sell or lease personal information collected through its Web site. We will only disclose personal information if required to do so by law or legal process, or to another government department if your inquiry relates to that department, or in accordance with applicable federal legislation. Barring certain exceptional circumstances, Canada House will never disclose personal information to a third party without the individual’s explicit knowledge and consent.



Canada House does everything in its power to safeguard the personal information you send us. All personal information you provide is stored in secure files on our servers. Access to these files is restricted to Canada House employees who require them.



A cookie is a file that a Web site sends to your browser and places on your hard disk without your knowledge. Cookies enable Web sites to gather information about your use of the site.

Canada House uses cookies to recognize previous visitors to its site and thus save certain settings. For example, a cookie will take you to a Canada House site in the language you had previously selected (i.e., English or French), thereby relieving you of the need to make a language selection every time you return to the site.

If you are willing to accept cookies, but would like to be notified before they are placed on your hard disk, you must configure your browser settings accordingly.
If you do not wish to accept cookies, you must disable the appropriate settings in your browser.



Canada House employs a fully automated Anti-Spam Filter to protect its employees and networks from spam. Incoming email messages that are flagged by the software as spam are deleted automatically by the technology without notification. The program is set to block email that is considered obvious spam because of its content (for example, pornographic, racist, get-rich-quick schemes, junk commercial solicitations) as determined by general industry best practice.



Canada House’s Web site and content are protected by all applicable intellectual property laws in Canada and around the world. Canada House grants all visitors the non-exclusive right to access its site for personal use, by means of a personal computer; content on Canada House’s Web site may not be reproduced in whole or in part. Visitors are permitted, however, to make paper or electronic copies of material from its Web site for private, non-commercial use only.

If you choose to use our site, you must agree to the following conditions:


    • The information contained in this site may not be broadcast, in whole or in part, leased, modified, redistributed, or used in any way for financial gain, without the prior written permission of Telefilm Canada.
    • You must at all times respect the copyright and moral rights accruing to all contributors appearing on our Web site.


On-line catalogues

The information in our catalogues is based on material supplied by producers and/or distributors, and is subject to change. All such information may have been edited for purposes of clarity, length and style. Written and photographic material may not be used or reproduced without the prior approval of producers and/distributors.


Links to other Web sites

Canada House’s Web site contains links to other sites. Canada House has no control over those other sites and is not responsible for their content or the content that can be accessed by following other links on these sites. Furthermore, Canada House is not responsible for the privacy practices of those external sites.

Canada House cannot in any way be held responsible for any damage which may be caused, directly or indirectly, by the use of sites other than its own, whether or not these sites are linked to Canada House’s site. A link to an external Web site does not mean that Canada House endorses or accepts any responsibility for the content or use of such site.


Links to our site

Hyperlinks to Canada house’s Web site may be created only for non-commercial purposes and only with Canada House’s prior and explicit written consent.



Canada House makes every reasonable effort to ensure that information appearing on its site is correct and up-to-date. It is possible, however, that the site may contain errors; therefore, Canada House cannot make any explicit guarantees as to the accuracy of information on its site. Canada House invites visitors to verify the accuracy of all material before making use of any content on this Web site.

Canada House assumes no responsibility as to the accuracy or reliability of the reproduction of official documents posted on this site.


Applicable laws

Canada House is part of Telefilm Canada, which is a federal Crown Corporation which operates its Web site using servers located on Canadian territory. The Web site has been designed to respect all applicable Canadian laws.

All questions or comments pertaining to this notice or the application of the Privacy Act at Canada House may be addressed to Telefilm’s webmaster via e-mail. If you do not believe that Canada House has taken adequate steps to safeguard your privacy and/or personal information, you may contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or by visiting the Commissioner’s Web site (


    • For a description of the records held by Canada House, please visit the Sources of Federal Government Information page on Info Source.
    • For access to the standard personal information held by Treasury Board Secretariat and other government institutions, please visit the Standard Classes of Records page on Info Source.
    • Visit the Federal Privacy Commissioner’s Web site for a summary of your rights under the Privacy Act.
    • Visit the Office of the Information Commissioner’s Web site for information on your rights under the Access to Information Act.